Artificial Intelligence is rapidly transforming the jewellery retail industry by helping brands deliver smarter customer experiences and drive long-term business growth. In line with this evolution, Zithara.AI has partnered with Palmonas to implement its AI-native CRM platform, enabling personalised customer engagement, improved retention, and scalable revenue growth through intelligent data-driven retail solutions.
Quick Summary
- Zithara.AI has partnered with Palmonas to strengthen AI-led customer engagement.
- Palmonas will deploy Zithara.AI’s AI-native CRM platform across its retail operations.
- The platform will unify customer data from multiple touchpoints.
- AI-powered segmentation and personalised communication will improve customer retention.
- The partnership aims to increase repeat purchases, store walk-ins, and revenue growth.
- Both companies will leverage AI to build scalable and customer-centric retail experiences
Hyderabad, 17 July 2026
Zithara.AI, an AI native customer engagement platform for offline retailers, announced a strategic partnership with Palmonas to enhance customer engagement through data driven solutions across the brand’s retail operations.
AI Native CRM to Unify Customer Data
As part of the partnership, Palmonas will implement Zithara.AI’s AI native CRM platform to unify customer data across multiple touchpoints, enabling a single, consolidated view of customer interactions. The platform will support intelligent customer segmentation, automated engagement workflows, and personalised communication designed to improve customer retention and increase repeat purchases. The deployment is aimed at creating a more structured and consistent approach to customer engagement as the brand continues to scale.
Strengthening Customer Journeys Through Data
The integration will allow Palmonas to capture and analyse customer data across online and offline touchpoints, enabling targeted campaigns, timely follow ups, and more relevant communication across the customer lifecycle. By helping bridge the gap between digital customer enquiries and physical store visits, the platform will support improved customer conversions, strengthen retention, and enable more effective customer journeys that contribute to revenue growth.
Statement from Palmonas
Speaking about the partnership Mr. Hitesh Magoo, CMO, Demifine Fashion Pvt Ltd. said,
“At Palmonas, our focus has always been on creating meaningful customer experiences while expanding our retail presence. As more customers discover brands through digital channels, one of the biggest opportunities for offline retailers is converting that interest into store walk ins and lasting customer relationships. We were looking for a platform that could intelligently manage customer engagement across multiple stores while helping us improve walk in conversions and long term customer retention. Zithara.AI’s AI native platform aligns with these objectives by enabling more personalised customer interactions that support stronger conversions, increased store walk ins, and sustainable revenue growth. We look forward to leveraging its capabilities to build deeper customer relationships as we continue to scale our retail footprint.”
Statement from Zithara.AI Co-Founder
Varun Kashyap, Co-Founder, Zithara.AI, said,
“We are pleased to partner with Palmonas as they continue to expand their retail presence. Our platform is built to help brands organise and leverage their customer data to drive structured, consistent, and personalised engagement. This partnership reflects the growing focus among offline retailers on using technology to strengthen customer relationships and improve retention.”
Continued Focus on AI-Driven Retail Growth
Sridevi Reddy, Co-founder, Zithara.AI, added:
“Our focus is on enabling offline retailers to become more data driven and customer centric. Through this partnership, we aim to help Palmonas build stronger customer connections and deliver more personalised experiences at scale.”
Supporting Scalable Customer Engagement
The partnership marks a continued focus by both companies on leveraging AI native capabilities to strengthen customer engagement and support revenue growth in offline retail environments. By integrating Zithara.AI’s platform, Palmonas aims to build a more connected, efficient, and scalable customer engagement framework aligned with its growth plans.
About Zithara.AI
Company Overview
Zithara.AI, founded in 2021 by Sridevi Reddy and Varun Kashyap in Hyderabad, is revolutionising offline retail by equipping India’s local businesses with intelligent, AI-driven technology. Designed to empower retailers—from jewellery stores to fashion and electronics outlets—Zithara’s unified platform integrates lead management, customer intelligence, voice analytics, and omnichannel communication, enabling smarter sales, personalised marketing, and deeper customer engagement.
Retail Transformation Through AI
With rapid onboarding, local language support, and scalable simplicity, Zithara is more than a tool—it’s the engine of retail transformation trusted by thousands to build the future, not just adapt to it.
FAQs
What is the purpose of the partnership between Zithara.AI and Palmonas?
The partnership aims to improve customer engagement, retention, and revenue growth through Zithara.AI’s AI-native CRM platform.
How will Zithara.AI help Palmonas?
The platform will unify customer data, automate engagement workflows, enable personalised communication, and support intelligent customer segmentation.
What benefits will customers receive?
Customers can expect more personalised communication, better shopping experiences, timely follow-ups, and improved engagement throughout their buying journey.
What industries does Zithara.AI serve?
Zithara.AI serves offline retailers, including jewellery, fashion, electronics, and other retail businesses.
When was Zithara.AI founded?
Zithara.AI was founded in 2021 by Sridevi Reddy and Varun Kashyap in Hyderabad.
Source: SVAR Media Network
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